Refund policy
Returns
We want you to love your skincare. If you're not satisfied with an unopened, unused item, you may return it within 7 days of delivery for a refund or exchange, provided it is in its original packaging.
For hygiene and safety reasons, we cannot accept returns or exchanges on skincare products that have been opened, used, or have a broken seal, except where the item is defective or was sent in error.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging, with all seals intact
- Accompanied by your order number or proof of purchase
How to start a return
To start a return, contact us with your order number and the reason for your return. We will guide you through the next steps. Items sent back to us without first requesting a return will not be accepted.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery with your order number and a photo of the item. We will arrange a replacement or a full refund at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (or, for Cash on Delivery orders, via bank transfer as agreed with you) within 7–14 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you'd like to exchange an item for a different product or size, please contact us to arrange this. Exchanges are subject to product availability.
Return shipping
Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
Non-returnable items
The following items cannot be returned or refunded:
- Opened or used skincare products
- Gift cards
- Items marked as final sale or clearance
Late or missing refunds
If you haven't received a refund yet, first check your bank account or payment method again. Then contact your bank or payment provider, as it often takes some time before a refund is officially posted. If you've done this and still have not received your refund, please contact us.
Contact us
If you have any questions about our Return and Refund Policy, please contact us through our Contact Page.