FAQ

Are your products 100% authentic?

Yes. Every product we sell is 100% original and sourced directly from authorized Korean beauty distributors and brand partners. We do not sell replicas, testers, or grey-market stock.

Where do you ship, and how long does delivery take?

We currently ship within Egypt. Delivery takes 3–7 business days, depending on your location.

How much does shipping cost?

Shipping is a flat rate of 60 EGP, shown at checkout before you pay. Any current promotions on shipping will be shown in your cart.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available at checkout alongside other payment methods. Simply choose COD as your payment option when placing your order.

How can I track my order?

Once your order ships, you'll receive a confirmation with tracking details where available. You can also check your order status anytime from your account page.

What is your return and exchange policy?

Unopened, unused items in their original packaging may be returned within 7 days of delivery. For hygiene reasons, opened or used skincare products cannot be returned. If your order arrives damaged or incorrect, contact us and we'll make it right.

How do I know which products are right for my skin type?

Each product description includes guidance on skin type and key benefits. If you're unsure what's right for you, feel free to contact us and we'll help you build a routine that fits your skin's needs.

Do your products have expiration dates?

Yes, like all skincare, our products have a shelf life. Expiration or "best used within" dates are printed on the product packaging, following standard Korean cosmetic labeling.

Is my payment information secure?

Yes. All online payments are processed through secure, encrypted checkout. We do not store your full card details on our servers.

Do you ship internationally?

Not yet — we currently deliver within Egypt only. We're working on expanding our shipping options, so check back for updates.

How do I apply a discount code?

Enter your discount code in the designated field at checkout before completing your payment. Only one discount code can be used per order.

What if my order arrives damaged or incorrect?

We're sorry for the inconvenience! Please contact us with your order number and a photo of the item, and we'll arrange a replacement or refund as quickly as possible.